INTRODUCTION
The GetPlus Loyalty Program (“Program”) is a loyalty reward program owned and operated by PT Global Poin Indonesia. When users of the Program (“You/Your” or “User”) transact with Partners, Brands and Suppliers and participate in the Program, User can receive GetPlus points (“Points”), offers, and other benefits.
This Privacy Policy explains how PT Global Poin Indonesia, our subsidiaries, affiliates, and jointly controlled entities ("We/Us/Our “or “GetPlus") collect, use, process, disclose, transfer and protect Your Personal Information.
We are committed to ensuring that Your privacy is protected. If We ask You to provide certain information that can be identified when participating in the Program, then that information will be used in accordance with this Privacy Policy.
By participating in the Program and accessing Getplus’s website and app, You are deemed to have read, understood, and given consent for the collection, processing, disclosure, and use of information as well as Your personal data.
1. DEFINITIONS
For the purposes of this Privacy Policy:
2. ACCOUNTABILITY
The Program’s Data Governance is led by the Chief Data Officer, who is responsible for the establishment of the Program’s privacy management program, including policies and practices for collecting, using, disclosing, and protecting Personal Information, and responding to requests for Personal Information.
The Program’s Data Governance is responsible for the implementation and management of policies, practices, and procedures for collecting, using, and disclosing Personal Information, including data usage and controls.
The Program’s Information Security Team is responsible for the implementation and management of technological, physical and organizational safeguards that protect Personal Information.
3. PURPOSES – WHY DO WE COLLECT YOUR PERSONAL INFORMATION?
We collect Your Personal Information so that You can participate in the Program and benefit from all that the Program, Our Partners, Our Brands and Our Suppliers have to offer.
The purposes for which We collect Personal Information include:
i. Administering and operating the Program. For example:
ii. Enabling Users to participate in marketing and promotional opportunities. For example:
iii. Communicating administrative information to Users. For example:
iv. Delivering marketing and promotional content about products, services, rewards, and offers to Users on behalf of GetPlus, Our Partners, Our Brands and Our Suppliers through:
v. Analysing, developing insights and create data models from (i) a User’s participation in the Program, (ii) transactions with Partners, Brands and Suppliers, and/or (iii) a User’s digital interaction with Our Program, Our Partners, Our Brands and Our Suppliers . For example:
4. DO WE SHARE YOUR PERSONAL INFORMATION?
We share Your Personal Information with Our Partners and Our Brands for purposes that are described in section 3 above. For example, if You have opted-in to receive marketing emails from Our Program and Our Partners or Our Brands, You may receive an email from a Partner or Brand with an offer or benefit. The Partner or Brand requires Your email address to send the marketing email to You. We also use Suppliers to perform certain functions to operate the Program, so Your Personal Information may be transferred to a Supplier, for instance for purposes of processing. There may also be legal reasons that Personal Information is disclosed to law enforcement or other organizations.
5. WHO WILL WE SHARE YOUR PERSONAL DATA WITH ?
Partners
We may share Your personal data with Our Partners, for purposes such as:
The types of personal data that We share with GetPlus’s Partners include:
Brands
We may share Your personal data with Brands for the following purposes:
The types of personal data that We share with Brands include:
6. CONSENT
We obtain Your consent to use Your Personal Information for participation in the Program and for the purposes described in this Privacy Policy. Further, You acknowledge that the Personal Information that You have provided or will provide is true and accurate.
In some cases, Your consent is given expressly, like when You select a check box or give an affirmative response if You are speaking with a customer care specialist. In other cases, Your consent is implied, like when You download GetPlus app and register as User upon checking out at a Partner’s retail location.
What happens if You want to withdraw Your consent?
To withdraw Your consent for GetPlus to use of Your Personal Information for any purpose, You can email or call Our customer care centre (cs@getplus.id or 021-3115-1988) or chat online via WhatsApp (0817-0140-550) with a customer care specialist. During such time, You may also request deletion of Your Personal Information. If You withdraw Your consent, there may be a short time between the withdrawal of Your consent and when the change takes effect as a result of internal operational processes.
7. LIMITING COLLECTION
The type of Your Personal Information that is collected is limited to what is necessary to fulfil the purposes of the Program that are identified in this Privacy Policy. Examples of instances where We collect Personal Information from You and the kind of information We collect include:
8. LIMITING USE, DISCLOSURE & RETENTION
We use Your Personal Information for the purposes described in this Privacy Policy. This includes the use of Your Personal Information in combination with other information collected from Our Partners, Our Brands and Our Suppliers. For example, by understanding which goods and services You purchase from Our Partners or Our Brands, We are better able to personalize offers for goods and services that may be of interest to You.
We do not use or disclose Your Personal Information for purposes other than those for which it is collected without Your consent, except as set out below or as required or permitted by law.
We retain Your Personal Information only for as long as it is needed to fulfil the Program’s purposes or as otherwise required to meet legal or business requirements.
We do not disclose, rent or sell Users Personal Information to any organization or individual except to Our Partners, Our Brands and Our Suppliers in order to fulfil the Program’s specified purposes, or as otherwise set out in this Privacy Policy. We are not responsible for the management of Personal Information by Our Partners, Our Brands and Our Suppliers, therefore Users should check periodically the privacy policies of Our Partners, Our Brands or Our Suppliers or consult with them on how they collect, use, and disclose Personal Information and transactional information. Information on a User’s specific transaction including User’s Personal Information from one Partner is not disclosed to another Partner.
We may transfer any Personal Information We have about You as an asset in connection with a proposed or completed merger, acquisition or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of GetPlus or as part of a corporate reorganization or other change in corporate control.
We and Our Suppliers are primarily based in Indonesia. From time to time, there may be a limited or exceptional circumstance where Your Personal Information could be processed or stored elsewhere. For example, a Supplier may have a support function that is operated in another country, or a Supplier may move its support function to another country. Safeguards and technical measures are applied in these circumstances.
9. ACCURACY
We keep Your Personal Information as accurate, complete and up-to-date as necessary for the purposes for which it is used. You as the User are responsible for informing GetPlus about changes to Your Personal Information, as appropriate. Partners and Brands are responsible for informing GetPlus about changes to the use of the Personal Information.
Your transaction history for the last twelve (12) months is available in Your User’s online account profile. It shows all Points and benefits collected and used during this period. If You are concerned that Points or benefits may not have been posted in Your online account accurately, please contact Our customer care centre (cs@getplus.id or 021-3115-1988).
If You wish to make changes to Your personal data, such as Your name, telephone number, date of birth, and city of domicile, You can make the changes by (i) opening the "My GetPlus" menu in the GetPlus application, (ii) opening the account settings, (iii) clicking the edit profile and (iv) clicking the change/edit information button to make changes. Specifically for a change in Your e-mail address, You should contact Our customer service at cs@getplus.id and such change will be made within 3x24 hours from the request being submitted.
You can challenge the accuracy and completeness of Your Personal Information and We will amend it, as appropriate. This may involve the correction, deletion, or addition of information. If it is not resolved to your satisfaction, We will ensure that a notation within Your User’s profile reflects the unresolved challenge.
10. SAFEGUARDS
We have implemented reasonable administrative, technical, and physical measures in an effort to safeguard Users Personal Information in its custody and control against theft, loss, unauthorized access, use, modification, and disclosure. We restrict access to Personal Information on a need-to-know basis to employees and authorized Suppliers who require access to fulfil their job requirements related to the Program. Employees are trained to understand and apply Our policies and procedures to maintain the privacy and confidentiality of Your Personal Information.
When We use a Supplier to process Your Personal Information on Our behalf, We require that the Supplier implement and maintain safeguards to protect Your Personal Information through contractual requirements. Please note that We are not responsible for the management of Personal Information by Our Partners, Our Brands and Our Suppliers, therefore Users should check periodically the privacy policies of Our Partners, Our Brands or Our Suppliers or consult with them on how they collect, use, and disclose Personal Information and transactional information.
11. LINK TO OTHER WEBSITES
You are aware that when using GetPlus’s website or app, it may contain links to other websites. You should note that We do not have any control over such other websites. We are not responsible for the privacy policy or practices of such other websites and advise You to read the privacy policy of each website You visit which collects any of Your Personal Information.
12. OPENNESS
Our privacy policies relating to the management of Personal Information are available to Users through Our website (www.mygetplus.id), on the GetPlus app, and through Our customer care centre. For specific inquiries on the Program’s privacy practices, please contact the Privacy Office.
We may make changes to Our Privacy Policy from time to time. Changes to policies are effective when they are posted online. If significant changes are made, We will notify Users through a notice on Our website, an email, a GetPlus app banner, or a combination of these methods. If You disagree with any changes at any point, You should stop participating in the Program.
13. ACCESSING YOUR PERSONAL INFORMATION
Users can request a copy of their Personal Information held by Us in making a written request to Our customer care centre (cs@getplus.id) or chat online via WhatsApp (0817-0140-550) with a customer care specialist.
We will always require You to verify Your identity before We respond to a request for Personal Information.
We process most requests for Personal Information within thirty (30) business days. In cases where supplementary inquiries must be made by the Privacy Office to other organizations; records require conversion to a specifically requested format; or the request unreasonably interferes with the activities of the Program, fulfilment may take longer than thirty (30) business days. We will notify You if Your request will take longer than thirty (30) business days to process.
Obtaining Your Personal Information from the Program is usually free. However, a fee for reasonable costs incurred by Us may be charged if You make a complex request that requires additional resources to process. We will always inform You about any associated fee in advance of processing Your request in order to obtain Your express consent to proceed.
14. INQUIRIES AND CONCERNS
Inquiries about the Privacy Policy and the Program should be directed to the Chief Privacy Officer, by sending an email to the Privacy Office. The Privacy Office will investigate and respond to inquiries about the Privacy Policy and practices relating to Your Personal Information in a timely manner.
Please note, the Privacy Office does not process account management inquiries, including requests related to redemptions, travel bookings, or account balances. For reward redemption assistance or account management inquiries, please consult Our customer care specialist which is available 24/7 by email (cs@getplus.id) or by telephone (021-3115-1988) or online chat via WhatsApp (0817-0140-550).